Return and Refund Policy

Return & Refund Policy

At Mystic Fantasies, we want you to be thrilled with your purchase. Because we offer both digital and physical (print-on-demand) items, our policies differ depending on what you have ordered.

📥 Digital Products (PDFs, Coloring Pages, Activity Books)

Due to the nature of digital content, all sales of digital products are final. * Once a file has been downloaded or the link has been sent, we cannot offer a return or refund.

  • Technical Issues: If you have any trouble opening or downloading your file, please contact us at [Your Email], and we will ensure you receive a working copy immediately.

🖼️ Physical Products (Canvas, Prints, Apparel)

Our physical products are created especially for you through our partner, Printful. Because these items are made-to-order, we follow their industry-standard fulfillment policy:

1. Damaged or Defective Items If your item arrives damaged, misprinted, or defective, we are so sorry!

  • Please submit a report within 30 days of receiving the product.

  • You must include a clear photo of the damage/error and your order number.

  • Once verified, we will send a free replacement to you at no additional cost.

2. Packages Lost in Transit For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. We will work with the carrier to locate your package or send a replacement.

3. Buyer’s Remorse & Size Exchanges Because every item is custom-printed only when you order it, we do not offer refunds or exchanges for buyer’s remorse or incorrect size selection.

  • Please double-check our size charts (available on product pages) before placing your order.

  • We do not accept returns of physical goods to our studio; please contact us before attempting any return.

How to Start a Claim

If you have an issue with your physical order, please email us at [Your Email Address] with:

  1. Your Order Number.

  2. A description of the problem.

  3. High-quality photos (for damaged or misprinted items).

💡 Pro-Tips for your Shop:

  • The 30-Day Rule: Printful is very strict about their 30-day window. Make sure this is clearly visible so customers don't wait too long to report a broken canvas.

  • Size Charts: Since you can't offer exchanges for size, make sure your "Activity Books" (if sold as physical books) or any "Apparel" have the dimensions listed very clearly in the description.

  • Return Address: By default, Printful uses their own warehouse address for returns. If a package is "undeliverable," it goes back to them. They usually hold it for 28 days before donating it, so check your Printful dashboard regularly!